Pre-Order Policy

Some ALI pieces are made in small runs. When something is in production rather than in stock, we open it as a pre-order so you can reserve yours before it lands.

Here is exactly how that works. No small print.

What you pay, and when

  • You pay a 30% deposit when you place the order.
  • The remaining balance is charged automatically before the item ships. We will email you before that happens.
  • If we cannot take the balance, we will contact you before cancelling anything.

When it ships

  • Every pre-order product page shows an expected shipping week, not a single date.
  • That window is our commitment to you. We build in room so that we ship early rather than late.
  • We will update you every two weeks until it is in your hands, whether or not there is news to give.

If it is going to be late

You will hear it from us first. Not from a status page, and not after the date has already passed.

If a run slips, we will email you with:

  • what actually happened
  • a new shipping week
  • an offer to refund you in full, immediately, no questions asked

Most people wait. Some do not. Both are completely fine.

Cancelling and refunds

  • You can cancel a pre-order at any point before it ships, for any reason, and get a full refund.
  • You can also return it within 14 days of delivery under the Consumer Contracts Regulations 2013, and within 30 days under our standard returns policy.
  • Refunds go back to your original payment method within 14 days. No fees, no store credit, no restocking charge.
  • To cancel, email contact@aspireleadinspire.com with your order number. That is the whole process.

Sizing and exchanges

Pre-order sizing is based on confirmed sample measurements, published on the product page before you order. If it does not fit when it arrives, exchange it like any other order.

One promise we make to ourselves

We will never open a new pre-order while an existing one is unfulfilled. If we owe you something, finishing that comes before selling anything else.

Questions about a pre-order you have already placed? Email contact@aspireleadinspire.com and you will get a real answer from a person.

This policy sits alongside your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing here reduces them.